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Businiess name:
Valero
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Review by:
citysearch c.
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Review content:
While traveling to Bee Caves I stopped, and gassed up at the Valero station. Not wanting to cross over against traffic to use the Wells Fargo atm at the Y, I walked in and tried to with draw one hundred dollars at the ATM inside the store.... \r
The machine seemed to be working properly, I checked that I get a reciept, and I then had a message to remove my cash...only THERE WAS NO MONEY NOR A RECIEPT.\r
I turned to the clerk who was ten feet away and told her what happened, she rudely said that was not their machine, (three times, though I was asking what should I do) I then called the number on the machine and was on hole for five minutes (Bank America).\r
The manager came out I stated my problem and the clerk then proceeded to berate me saying that she told me that they didnt own the machine. Bank of America then told me to contact my bank.\r
I asked the manager and the clerk if they were going to put an out of order sign on the machine and the clerk then said it was working earlier, and she wasnt responsible. I said yes but its in your store, not working now and its intended as a service to her customers.\r
They did put a sign up after rudely writing the sign and saying Theres your sign.\r
I am still sorting this problem out with my bank but one thing I know is sure. \r
I will never again shop at Valero.
Pros: Its convenient
Cons: Bad attitude by employees
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