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Businiess name:
Holly Hills Dry Cleaners
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Review by:
citysearch c.
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Review content:
I used to always appreciate how clean my clothes would turn out here. I haven't lived in the area for many years but I was in the neighborhood and had a special dress that I wanted a good job done on, so I took it there. A cream colored wool Diane Von Furstenberg dress that I had worn to a wedding. When I went to pick it up it had huge brown and purple stains all over it. There were no visible stains on the dress when I dropped it off. Immediately I took the dress out of the plastic and pointed out the stains. The nice young girl told me that it might have been a reaction to something I SPILLED on the dress. They offered to clean it again. Ok, fine. I went back a week later to pick up the dress and it the wool was literally FRIED. FRIED from chemicals trying the get the stains out. COMPLETELY RUINED. This time I dealt with an older woman who refused to not only give me my money for the dress ($500), which I offered a receipt for but also refused to give me my dry cleaning money back. She said my only option was to send the dress off to a dry cleaning ""investigator"" who was ""very fair"" and would determine whether the stains were the cause of me or the dry cleaners chemicals. Hmmm. Oh, and if the judgement came back in the dry cleaners favor I would have to pay $60 dollars for the investigation. Oh, and it would take 3 months. I must have been crazy to agree to this because I after I didn't hear from them for 3 months i went back to retrieve the dress and they had NO IDEA what I was talking about. I demanded to speak to the owner. This Korean AHOLE starts yelling at me that I picked up the dress, and that I am a liar. He said he had never heard of sending the dress off for inspection and there was never any ""older"" ladies working for him. I told him we were going to small claims court and he told me to get out of his face.
Pros: used to be good quality dry cleaning, fair pricing
Cons: disorganized, rude, inconsiderate
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