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Businiess name:
Apex Appliance
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Review by:
citysearch c.
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Review content:
I'm a working Mom of 3. My washing machine went right before I needed to go out of town for a week, leaving my family at home, and all the baskets in the house were full. Not wanting to leave a house full of dirty laundry for my mother in law's impending visit I tried to get a tech out to fix the washer right away. \r
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No luck with Sears, they couldn't come for a week so I started calling around. I was referred to Apex by another appliance company. I called and Jim said he said they could come out the next day. Great! I scheduled the appointment and after hanging up realized he didn't ask for the brand/make/model... when I called back he assured me that they carried all the major parts on their truck so having the part shouldn't be a problem. He ended up taking the information and giving me a brief rundown on the inner workings of a washer. Great again! This is going to be a piece of cake. Unfortunately that wasn't the case.\r
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I wasn't at home when the tech came, the nanny let him in. After about 20 minutes the nanny called back to say the tech was gone, he couldn't fix it, and the repair would be as much as buying a new washer. Bummer! She said the tech was going to call me right away to explain the problem. No phone call.\r
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An hour later I call the office and talk to Jim again. He doesn't have any information and seems fixated on the fact that I wasn't at home when the tech was there. He calls the tech, calls me back and says the transmission is shot and it will be ""about $300"" to fix it. Okay, I say, does that include the $ for today's service visit? He seems offended by my question. He says if I want a specific price he will have to call me back. Yes Jim, I would like to know how much it will cost me should I decide to fix the washer. After a phone call back he says ""$209 for the part, plus labor and tax brings the cost to $369.01"" to fix it, or he can sell me a new one for $430 plus tax and haul away costs for the old one. \r
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I'm annoyed because based on my description of the problem anyone with understanding of washing machine repair should be able to have an idea of the problem. Maybe my expectations are too high, you'll have to decide for yourself. How many parts are there inside a washing machine? Again I have no idea, but a transmission seems like something they should have on hand, or at least the parts to fix one. They don't so I pay for their trip out there to check and then pay again for their time to bring the part back to fix it. \r
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Their customer service is so-so. I get the impression they are used to dealing more often with property management companies then residential customers. They charged me $131.35 for the visit out to my house. I ended up buying a new washer from Sears for $320. I would probably not use Apex Appliance again.\r
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