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Businiess name:
Absolutely Optical
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Review by:
citysearch c.
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Review content:
I went to Absolutely Optical after I looked them up on the VSP website. I called to make an appt. to get contact and glasses script. When I explained to the employee what I wanted, I asked how much it would cost me and he said only my co-pay for the exam.
After the exam, I noticed on the receipt that I was charged $76 for a ""contact fitting"", which entailed me telling Dr. Weil my correct curvature of the contact and he had me try on the pair he had available (more of a curve that I already knew didn't fit my eye). After 5 min. I told him they hurt my eyes and he told me to throw them out and put on my old contacts. He never checked my eyes or the fit.
I complained about being charged for a ""contact fitting"" when he did nothing but make me try on a pair of contacts that I knew didn't fit. He explained that a ""contact fitting"" includes merely speaking to a patient about contacts and performing a contact exam. Only problem was that his employee told me the entire exam would cost only my co-pay. He said I must not have asked the right questions and basically said it was my fault because I should have asked his employee more questions. TERRIBLE CUSTOMER SERVICE AND ARROGANT. I WOULD NEVER RECOMMEND THIS BUSINESS
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