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Review content:
Many Lancaster friends of ours had praised the excellent food and wine selection of Strawberry Hill. Sadly, they failed to mention that the owner, Dennis, has some undiagnosed psychological problems that manifest themselves by shouting, swearing at, and poking his customers. The appalling reviews of his over-the-line behavior are not fantasy. Do not go to this restaurant unless you like to play Russian roulette. Some nights, it seems, the owner is affable and entertaining. Other nights, he will ruin your dining experience and even scare you. My wife and experienced his awful temper first-hand on during a dinner on 11/20/09. We left the restaurant traumatized by the experience.
Some reviewers describe the owner's behavior as friendly, colorful, and exuberant. I'm sorry, you can't expect to own a any business (let alone a restaurant that charges $30 for an entree) and swear violently (I mean the f-word) at your customers while they are trying to enjoy a dinner. My wife and I were berated not for anything we did, but for telling Dennis that the recruiting team from a local hospital enjoyed hosting dinners at SH until their entertainment budget shrank. Sadly, we explained, the recruiters could no longer schedule dinners at SH, but we were glad to be there enjoying a meal that night. Immediately, something switched inside him, and his red-faced affability became a shouting, swearing, finger-jabbing explosion of anger at us. ""How dare you..."" he shouted. His outburst lasted for 30 seconds, and he repeated jabbed his finger into my wife's shoulder while swearing continuously. We should have got up and walked out, but we didn't--too stunned to move. How do you complain about bad service when it's the owner who is the problem?
Oh yeah, the food was excellent, as was the wine. But how much does that matter when you feel like you've been assaulted.
Pros: Food and wine
Cons: Owner is a personality-disorder timebomb
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