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Businiess name:
Desoto Cab Co
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Review by:
citysearch c.
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Review content:
Overall DeSoto Cab Co provides good service. However, it needs to remove difficult drivers. On two occasions where the driver insisted that his route was the fastest and most correct -- the routes were roundabout, designed to hike the meter, and questionnable. I had to be extremely firm for them to change course. And, on the second occasion, which was very recent, the driver was extremely rude and argumentative. This experience has left me somewhat shell-shocked and disappointed. All it takes is one or two bad apples in the bunch to downgrade a company's reputation. I commend all the other fine drivers in the company but it saddens me that those few difficult drivers can ruin a customer's experience and trust. I hope that management can provide proper customer service training for all drivers to ensure that all employees share the same commitment to excellent customer service.
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