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Businiess name:
Holiday House Pet Resort
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Review by:
citysearch c.
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Review content:
For over 20 years I have been bringing our dogs to this place, the last time before this experience was March of 2010 and like the times before we were very satisfied. Things sure have changed since then. \r
Holiday House is all about making a pet owner feel guilty and they now take full advantage of that guilt. We were quoted one price for boarding at check in and a price for their deluxe package of options which includes a cozy bed, 3 walks, and some treats. You are really given a sales pitch to do much more then this but at almost $60.00 a day one has to draw the line somewhere. At check out we were not given a itemized bill only our credit card receipt which seemed high to us, the itemized bill was e mailed to us. Upon review we realized we were being charged an additional $4.00 a day because the Martin Luther King day occurred during his 4 day stay and we were charged an extra $28.95 for the day we picked him up for the deluxe package even though we picked him up before 10:00 AM. They told us that they did give him his three walks and all of his treats before 10:00 AM. We found that hard to believe and it makes one wonder if they really do any of what they describe. Contacted the front desk clerk and this nice guy turned rude in short order, contacted via email the manager and received a very condescending letter but she did however refund $44.95 back to our cc card.\r
If this is the ""new"" Holiday House then we won't be back and I truly believe that their new ""business model"" is destine to failure. If you don't believe me find out for yourself with a phone call or visit.
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