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Businiess name:
Riverside Veterinary Clinic
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Review by:
citysearch c.
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Review content:
The reviews that mentioned how busy this place is are correct--yes, very busy, and yes, you will often be put on hold after getting through. \r
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However:\r
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I had been trying to decide awhile back whether or not to switch to a vet that was closer and less busy, when one Saturday morning I woke up to discover my dog (a lab who has a knack for getting into TROUBLE) had gotten very sick...as I found out later, he had pushed open my neighbor's (unlocked) door the night before, wandered around, and eaten a plate of ""special"" brownies. (sigh)\r
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I rushed him over to Riverside, explained the situation, and they took him right in, even though Saturday is one of their busiest days. The staff at the desk was very comforting and handed me a tissue while I cried at the counter. \r
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I received a call within an hour giving me an update; the tech was very calm and explained everything I needed to know in easy-to-understand detail. He also spent about 15 minutes on the phone with my neighbors to determine exactly what my dog had ingested, and he monitored him the entire day. \r
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When I came to pick him up, I was greeted with a hug and THEY DIDN'T CHARGE ME A THING. \r
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My dog is going to be having a (unexpected) surgical procedure done in the next couple of weeks, and they have again gone above and beyond in being accommodating and helpful to my situation. I really feel that they know and care about my dog and me. \r
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Perhaps I just lucked out with my experience, but that personal service is what will keep me a loyal customer of Riverside. This place is not about making money hand over fist; its first priority is helping animals and their owners. It is definitely no frills, and you will most likely be put on hold--sometimes for up to 10 minutes. But the care my dog receives there far outweighs those aggravations.
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