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Businiess name:
Marshall's Jewelers
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Review by:
citysearch c.
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Review content:
Having shopped at Marshalls since 1977 once or twice a year I never would expect I would have a bad thing to say about them, but here I am. In the past I sang their praises but no longer. The customer service and accountibility has left the building. Needing to purchase a third silver baby cup of course we went back to Marshalls. The cup was ordered, suppled the engraving required and given a pick up date. Everything was great until the pick up. The cup was there, no engraving. It seems that their engraver quit. This in its self is not 100% Marshalls fault, but do you think they would have alternative engravers and not only rely on one. We were not notified before we went to pick it up - they had our phone number, why were we not called???? So now I have the cup that I need to give as a present and then have to take it back to return it to be engraved. Embarassed, I had no other choice. So now we go back to return the cup to be engraved, dropping it off we verified it would be ready in 3 days as we were told when we picked it up the first time. Well the employee said it would be at least a week, the person who advise of the 3 day turn around was in the shop, hearing the conversation but chose to ignore us. The thrid trip to pick up the completed cup it is ready, Yeah!!! Having gone through all of this I did ask for a break on the price (full cost was paid when ordered) you would have thought I asked for it for free. They position is they could not control the engraver quitting. Something as little as a $10 certificate toward my next purchase would have put me over the top. They just did not care that it took me four trips instead of 2, it did not matter that I was not informed of a problem with my order and they were not to blame. Salepeople and a manager were involved in this matter, Everyone their should be taking customer service training. They have lost me as a repeat customer of 30 years. How many others have they lost????
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