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Businiess name:
La Tete Salon
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Review by:
citysearch c.
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Review content:
Where do I start? \r
\r
I bought a buywithme coupon to get feather extensions put in before going out of town to see my boyfriend, whom I haven't seen in nearly a year, and decided to get a bang trim while I was at it. \r
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I called the salon 3 hours before my appointment to ask if I could come in earlier and was told it was booked so I came in at my scheduled appointment time. After looking for a parking spot for an hour (it is newbury street, so it was expected) I arrive to the salon to be told that I can come back the next day if I want, because they only had about 10 feathers left. Something that the owner might have wanted to suggest to me when I called 3 hours earlier instead of looking for parking on a Thursday night in Boston. \r
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Since I was unable to come in the next day, I chose feathers from the sorry selection that they had and just decided to suck it up and deal with it. Next comes the bang trim....She literally HACKED my hair. I asked to make them choppy because they were too uniform, which you would think a stylist on Newbury street would understand, and instead she cut them EXACTLY the same but about a half inch above my eyebrows, despite the fact that I told her I like them touching my eyebrows. Since she was standing in front of me so I couldn't see the mirror most of the time, when I caught a glace at what she was doing I stopped her and tried to re-explain to her what I was talking about. She then got the owner who blamed it on my ""cowlick"" (I'm sorry that I do not have time to blowdry my bangs before I go to the salon after working outside) and decided to teach her how to do it by making one snip and leaving an extremely unexperienced ""stylist"" to finish guessing what she was doing. I finally told her to just leave them alone and do the extensions. \r
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Literally not even 12 hours later they started falling out. I called the salon to speak with the owner about the entirely negative experience and was told I would get a call back by 2, then by 4, finally at 6 I called the salon and asked to hold for him since, as I told him, I was not going to be in Boston for 2 weeks. Not only was the receptionist outrageously catty and rude, but the owner was as well, laughing snidely and saying that he didn't know what I did to cause the extensions to fall out (sleeping, maybe??) but that it was clearly my fault and not the fault of his very underexperienced staff and stylist. I was refused any refund and told that ""services were performed"" and that that is what I paid for. A bang trim and extensions I could have done better myself? \r
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Horrible. Go anywhere but here, don't let the fact that its on Newbury St fool you.\r
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Additionaly, this is the first review I have ever written, and I have eaten at a lot of crappy restauraunts and gotten a lot of bad haircuts. Just the combination of the horrible customer service, lack of professionalism and lack of experience with stylists on NEWBURY ST was too much. I just had to warn people.
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