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Businiess name:
Bruce's Super Body Shop
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Review by:
citysearch c.
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Review content:
Like everyone else I saw Bruce's commercial on TV & took new car to their Broad St location. The place looked calm and I pulled into the bay next to a service attendant ""KYLE"". He had a disgusting look & voice & asked me ""what do you need""? I repeated ""what do I need?""... isn't this Bruce's body shop? He responded yes it is, what can I do for you? By now, I am wondering what kind of service is this & responded by ""you can help by fixing my car"". With a very annoying and rude voice, Kyle told me to back out & park the car & see the lady inside the office and that he had a customer ahead of me (who was not there at time). I went inside & asked to see a manager & was told Kyle was the manager. I asked to see him inside & that he was very rude & that I was very upset. The lady ""Donna"" was nice & asked me to wait. A few minutes later, Kyle walked in & they had a talk & he started walking back to service area when I said excuse me... ""Why would you treat customers this way?""... He turned around & said that he has no idea what I am talking about & that I was rude because when I pulled in, I was on cell phone. After a minute of disagreements, another lady ""Kelly"" jumped in & said Sir.. & Kyle held his hands towards her as he has the situation under control & told me ""either sit down & wait or leave and go somewhere else"". I said this is sad... & turned to Kelly & asked her ""did you want to say something to me?"". Kelly turned & said ""exactly what he just said... ""this is pointless conversation.. either sit down until they get to me or leave"". I left & called Bruce himself & got a call back in 5 minutes later. He was nice & reasonable & told me Kyle is his step son in law & normally very nice. He told me to go to southside & see his brother & he would talk to him & make sure to treat me good. I stopped by Southside & asked for Rick & right away knew Rick didn't want to talk to me. I got estimate & left. I stopped by new Priority Toyota in Petersburg which was awesome
Pros: Nice store & clean
Cons: Very poor customer service. The entire place is ran by family which could be disaster.
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