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Businiess name:
Jackson Gail N Md
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Review by:
citysearch c.
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Review content:
I was and am not happy with my care at Dr.Gail jacksons office. Her staff, one lady in particular, is really difficult to deal with. A few of the others ladies who work in the office seem nice but i am getting tired of repeating myself and getting ignored when I have concerns, and there are many! I hardly ever get informed about what is going on unless I make a point of asking at which case I feel they are not receptive to this, seeming annoyed and often forgetting things. I never get asked if I have questions or concerns and always feel rushed and often ignored. To top it all off my husband and i have had serious billing issues with them which has become REALLY frustrating being that we actually had to get out insurance representative to call the office and explain as the office staff was unable to understand what we were saying insisting we were wrong...we weren't. No apology was made after that even though they were wrong and had caused a day of back and forth on the phone for my husband. We were also told there is a $500 deposit I had to start paying which is untrue according to our insurance policy which just created more confusion...they were unable to explain if it was a deductable or what cost...they just seemed like ""well, you will have to start paying it for your delivery ASAP"" what??!! yah..um..this will need some explaination. I am a really easy going character normally but I just feel like enough is enough..this is my first baby and there is no reason to feel so clueless or frusrated with something that should be fairly simple..there is nothing complicated about my pregnancy and I have an open schedule for appointments. URK! I am looking into changing OBGYN's, does anyone have recommendations??? I would like to continue at Cedar Sinai Hospital..
Cons: frustrating office staff
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