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Businiess name:
Fentons Creamery
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Review by:
citysearch c.
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Review content:
Called ahead of time to see if they carried a particular type of pie. I was told they did, they had them in stock and I was given the price. Made a trip there only to be told that the price quoted me was wrong. I understand people make mistakes but the manager did absolutely nothing to gain my continued patronage. He basically said there's nothing he can do for me. \r
In essence, the manager stated ""you called here, was told a price of an item; you drove here expecting to pay that price, you arrive and discover the amount was wrong, well, screw you, I can't/won't make this situation better."" \r
To the manager, I would suggest a refresher course in customer relations and customer satisfaction. Personally I will never treat my customers the way I was treated. I've gone out of my way to accommodate people who are buying from me, whether refunding their purchase price, shipping price or both.\r
Fenton's you receive two thumbs down from me. I will discourage any and everyone from patronizing your establishment, whether family members or business associates. It may only be a small dent but sometimes those are the ones that really hurt.\r
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