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Businiess name:
Upstate Medical Rehabilitation
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Review by:
citysearch c.
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Review content:
I cant really say much about the Dr....I never have seen them...You see I live over 40 miles away, I failed to look at the sheet that said be 30minutes early for the appt, it was at 8:00am....so traffic was horrible...called the number to tell them I was running late, got the answering service message...it says if this is an emergency stay on the line ...I hung up..was not an emergency...just running late...Obviously that was my second mistake....I arrived there at 8:13..stood in a line for a few minutes that was not moving ...and asked those if front of me if they were waiting for someone to talk to they said she'll be back, I stepped to another window said I was sorry I was late, and she said they will probably have to reschedule...and she said you were suppose to be here at 7:30..I said I was not aware of that (this is were I had lacked to read the paperwork) so again said well I was sorry she said she would see if they would see me...They said no I had to be rescheduled....Ok.. So now I just leave try to call the office and talk to someone and explain, as no one there asked me a thing just told me everything I did wrong....Guess what the answering service was STILL taking there calls....so they take patients before their ""business"" hours which are 8:30 - 5:00pm, but they don't have a way to contact them...HMMM? It took me till 8:45 am to get the staff to answer the phone because it kept ringing to the answering center. Then almost 5-10 minutes on hold to be transferred to the office manager... Whom ""politely"" tells me in the end there is no tolerance or flexibility, especially from new patients for lateness....we are a business....All I have to say is ....""and I was a number....take heed. I would have given less than a star...but you cannot... :(
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