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Businiess name:
The Ritz-Carlton, Kapalua
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Review by:
citysearch c.
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Review content:
I've stayed at some very nice Ritz Carlton properties such as the Chicago and Hong Kong locations but this Maui resort isnt one of them.
We had two rooms and they were both worn. The furniture(especially the credenza) has not aged well. The TV was so old. Overall cleanliness should have been better, especially around the toilet paper holders...gross! At least the bed was comfortable.
At most Hawaiian resorts, you are surrounded by fresh orchids in bathrooms, hallways, etc. There were very few at this property. The room service that we used several times did not even come with a flower...something that a Marriott in Kansas City can do...why not the Ritz in Maui?
The staff was less than helpful. Not once did they ask if we needed directions when we picked our car up from the valet(we encountered this courtesy at every other resort we visited during the trip).
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