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Businiess name:
Red Robin Gourmet Burgers
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Review by:
citysearch c.
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Review content:
My date and I were seated and waited about 20 minutes before the waiter arrived to take our order. After another 30 minutes the waiter stopped to say that he forgot to input our order for the kitchen and that he put a rush on our order now. Another 15 minutes and he brought out our food. The food looked like it had been thrown together last minute and my date's order was not even what she had originally ordered (she has health related dietary restrictions). When I drew the waiter's attention to these oversights, he had to go talk to his manager about it. I shared my food with my date because we were starving and late for our movie. The waiter returned and offered to provide free dessert due to all of the delays and errors with our order. I let him know that we didn't have time for dessert and would appreciate if they could comp part of the meal instead and bring the final bill right away. After about 15 minutes, the manager came out and tried to talk us into staying longer for dessert. I asked again for the bill and we got up to leave. Red Robin sure knows how to not listen to customers and how to spoil a date.
Cons: Slow, unattentive service, don't go here for dates or business meetings
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