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Businiess name:
Firefly
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Review by:
citysearch c.
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Review content:
Unfortunately, Firefly is so poorly managed that it doesn't matter that the food is good, I won't be returning. I went with a large group this past Saturday night and made sure to make reservations well in advance. The restaurant called the day of our dinner reservation to confirm and had recorded the reservation incorrectly. In order to accommodate everyone, they said they'd have to seat us at two different tables an hour apart, but that they'd most likely be able to seat the later table early so we'd be eating 30 minutes apart instead of an hour. We're a flexible group so this would have been fine. However, from the moment we arrived the Managers did not keep their word. They didn't seat any of us on time and what's worse, because we were all standing around for so long they kept asking us to move out of the way and when my friend commented (to his wife) that if they'd just seat us we'd be out of the way, the Assistant Manager (Timmy) became enraged and threatened my friend. It was unreal! We couldn't have been a happier, more easy-going group, we just wanted to eat. The Management handled themselves poorly and finally recognized this and tried to make amends by paying for drinks and appetizers. Of course they forgot to deduct this from the bill so we had to have another discussion with them to get them to honor their word and comp those charges. Moreover, we had a few friends who got so hungry waiting that they ended up eating in the bar and were sitting close to the front entrance. They said they watched as the Managers kept getting complaint after complaint from other parties they'd mis-managed as well. They seem like amateurs. The food is good and the ambience is great. It's a shame all of that is for naught since the Management drags them down. I would not recommend this restaurant.
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