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Businiess name:
Las Palmas Mexican Restaurant
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Review by:
citysearch c.
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Review content:
I have never been treated so poorly at a restaurant in my life. My friend ordered a salad and is still not really sure if she got what she ordered - when asked the manager kept changing his mind as to whether or not she got what she ordered. Her salad came and was sitting with an obscene amount of water on the plate to the point where it was almost a lettuce soup. She couldn't flag down the waiter as it was busy on a Friday evening and tried to make the best of it by eating the chicken on the top of the salad. When the waiter came to bring the checks my friend asked to see the manager to let him know about the state of her salad - she did so in a kind way, not rude at all - and when the manager came he immediately started to defend himself saying that the salad was washed in water and was wet because of it. When we pointed out that no other restaurant had the problem of drenching their salads in water he said that no one else does it right. He wouldn't give my friend any discount on her salad because she had eaten the chicken. Instead of listening to and trying to make the customers happy he was rude and obnoxious and created a scene in the restaurant. When asked if he was willing to give up five customers (there were five of us there) forever over a $7.00 salad he said he was and told us that he couldn't deal with us because he had more important customers. I know this is a chain in Nashville and is very well known around town, and no one I know has had an experience like this one, but this manager's behavior was inexcusable and I am certain that I will never again return to this establishment.
Pros: Family atmosphere
Cons: Service
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