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Businiess name:
Bubba's Crabhouse & Seafood
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Review by:
citysearch c.
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Review content:
Last week I visited Bubba's and talked with one of the responsible employees to arrange a luncheon we were planning to have with a group of friends. I chose the menu (green salad, grilled tuna or fried flounder, coke or soda, dessert, coffee or tea) and asked the price of the menu per person. The lady told me the total price was 29 $. I asked if tax was included and she replied: yes. Unfortunately I was not wise enough to ask if gratuity was included, neither did I make a contract to cover all details. I told her I liked the price, it was a deal 24 persons would attend the luncheon. Then we had the luncheon today. The main dish was good, salad was OK and dessert was poor. They somehow managed to make a dessert they call ""German chocolate cheese cake"" without using any chocolate or cheese. I liked the service, young and cheerful waitresses did a good job. The real surprise was at the end, when they handed out the bill. Unlike our deal, they had charged 20% gratuity and 5% tax. Now every attendee should pay 38.5 Dollars. I wanted to talk with the lady I made the deal but I was told she was on leave. I talked with another lady, who introduced herself as the manager. She had such a mechanical approach and she was not cooperative at all. She kept saying she was righteous, we should have known about gratuity and the tax and they were damn right charging for them. I am not a US citizen. I temporarily reside in Virginia Beach. In the country where I came from, when you ask a restaurant in advance, how much you are going to pay during the party you plan to make, they give you a price that includes everything. Apparently this is not the case for Bubba's. Either they are not professional enough to explain this important detail to costumers or they choose not to mention this on purpose. Today I felt cheated in Bubba's. They also made me pay for 5 persons who did not attend the luncheon. I could choose not to. There was no contract, but I paid, because my word ic contract.
Pros: View, service
Cons: Management, ambiance
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