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Businiess name:
Mr C's Car Wash
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Review by:
citysearch c.
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Review content:
Mr. C's Car Wash would like to respond to Mr. Gary P. Koiseter's post with our account of what happened on August 2, 2007. We communicate via walkie-talkies between departments here at the wash. Our vacuum department radioed to the wipedown department that a customer would be riding down in his vehicle and promised to pay when he reached wipedown. Mr. Koister drove off the conveyor, remained in his vehicle while the crew dried it, and when the crew informed him they were done he got out of his vehicle (we assumed he got out to pay) but he simply looked his car over, got back in,backed up, and was about to pull off when I knocked on his window asking him if he paid. His exact quote ""Yes, I already paid in the back,"" I asked him for a reciept and he was not able to produce one and it was at that point that I told him that I knew he didn't pay in the back because of they radioed up. He then said ""Oh, I totally forgot to pay. It's a good thing you reminded me"" and exited the vehicle and proceeded to lobby. I followed him into the lobby to watch him pay which is policy whenever a customer ""forgets to pay"" which offended Mr. Koester and he started a verbal volly with ""you don't have to follow me tough guy, I'm not a theif."" I replied ""Sir, I just want to make sure you do pay."" He responded ""Are you calling me a theif? Are you accusing me of stealing? What's your name?"" I provided him with my name- the General Manager, and the owner's phone #. I then followed Mr. Koester out of the lobby and informed him that his business was no longer welcomed. Any customers that visits Mr. C's knows us as a family based business and it is shown in our excellent customer service. This site should be used to truthfully evaluate businesses to help consumers decide where to spend their hard earned money, not as a place to defame a business. Thank you in advance for taking the time to read this and being truthfully informed. Danny Kelly, General Manager, Mr. C's Auto Wash
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