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Businiess name:
Ugo Wine Bar
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Review by:
citysearch c.
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Review content:
This used to be a favorite place to go and bring out of town guests...at least until my party & I were verbally assaulted by the Manager minutes before they were closing tonight. Our party of 8 had spent a good 3 hours there, not to mention a good amount of money, when one of us tried to order something to eat. She was told the kitchen was closed - we were not aware of that prior, nor were we warned it was closing. Being 110 lbs. & full of wine, she went across the street & brought back a small order of mac & cheese to eat & soak up some of the alcohol. She was nearly finished when the Manager approached us stating how 'DISRESPECTFUL!!!' it was to bring in food from another restaurant. He was correct to a point, but the manner & tone in which he was speaking to us was COMPLETELY unnecessary & totally astounded us all! We really thought he was joking at first because he was that ridiculous. We tried to apologize or at least defend ourselves from the verbal attacks, but he was RELENTLESS! His tirade lasted nearly 30 minutes. I am still in shock that it actually happened because his manner was so uncalled for & assaulting. Usually, people try to accommodate customers, not embarrass, threaten, & belittle them. We're not the type of people that are difficult or rude or ANYTHING like that...I've spent plenty of years in the service industry to know that his manner was completely out of line, especially for a manager...it totally blew us away & shocked us into tears LITERALLY! The other servers we had prior to 'the king' were great & actually apologized to me for his behavior...I guess this happens often? I am sick to my stomach from it & can't sleep now. Thank you Manager w/ the dark hair & glasses...wish I would have gotten your name....won't allow me to put zero stars so you get 1 & I am posting this everywhere I can
Pros: the manager completely negated anything positive I used to find in this establishment
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