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Businiess name:
Chi Tailor & Cleaner
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Review by:
citysearch c.
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Review content:
I brought in a pair of jeans to have hemmed keeping the original hem intact. I like supporting local, family owned business and after reading all the other positive reviews on here, I was pretty confident that they'd hook me up. The work was fine, but the service was awful. I brought my jeans in on Monday and was told they'd be done after 4pm on Wednesday. Wednesday rolled around and I stopped in, only to find that the woman behind the counter couldn't find my order. I waited for about 10 minutes while she searched all the racks. She told me that things sometimes get misplaced because other members of her family don't understand how to keep things alphabetically. Being from an Asian immigrant family myself, I was sympathetic and just told them to call me when they located my order. When they called on Thursday, it was to tell me that the way they had measured the hem was uneven (short in the front, and longer in the back). I told them that it looked fine when I dropped them of and to go ahead with whatever they had measured, rather than risk having them cut the jeans too short. They called me back afterhours on Friday to tell me they had finished my order and that it could be picked up on Saturday. When I stopped in Saturday, the jeans looked fine when I tried them on, and I mentioned that it took them more than double the amount of time they had promised. I was hoping for at least an apology for the time spent and the fact that they had lost my order. The woman told me that because the hem was uneven, it took them longer than expected, and I replied by saying that they could have called me on Tuesday or even Wednesday to let me know and save me the trip into their shop, when clearly they didn't start working on my order until Thursday. She repeated that the hem was uneven. I wasn't the one responsible for measuring or pinning the hem that way, nor did I ask for the hem to be measured or pinned that way, but I didn't want to argue with her. So I paid and left, without so much as an apology. I was just glad they found my jeans after they lost them.
Pros: tailoring work, family owned
Cons: service
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