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Businiess name:
PC Laptops
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Review by:
citysearch c.
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Review content:
Dan, in response to your post I thought I'd share my experience with your stores. Although I do not personally own a PC Laptop I have had multiple dealings with your stores while fixing other peoples machines. You see, I build, sell, and repair computers on the side to help make ends meet for my family. As you and your staff well know, oftentimes (most of the time:-)) when you order parts for a build you forget a cable or are missing a couple of screws or other dumb stuff. One time a customer asked if I could install her new CD-ROM drive that she had just purchased online. When I got there I realized that it was an OEM version and didn?t come with a SATA cable. So I called around to the big box stores and they either didn?t have one or wanted $20 for a $3 cable! So as a shot in the dark I called your West Jordan store and asked if they had one they could sell to me. The man told me ?yes, we have one but I won?t sell it to you. Just come in and you can have it.? I told the guy I would be more than happy to pay for it I just didn?t want to get ?robbed? by the guys in the blue shirts! So I went to the store with every intention of buying the cable but the guy wouldn?t take my money and told me to just make sure I spread the good word about PC Laptops. Another time during a motherboard replacement I realized I didn?t have enough copper standoffs to install the motherboard. So I remembered my last experience and called your sandy store. Once again I offered to buy the parts I needed but they wouldn?t take my money and sent me on my merry way. They didn?t even tell me to spread the word, but they didn?t have to either. Since first starting out I have built up my own collection of parts, cables, and screws so I rarely need to scrounge for parts anymore. But I do remember the kindness your stores showed me and now anytime someone asks me for a computer recommendation I tell them if you want quality and excellent customer service go see Dan because all I do these days is repair work. Problem now is they don?t come back because they all have your computers. Luckily their friends and families are still buying Dell?s so there is plenty of work to keep me busy.
Thanks for the help!
Ellis V.
Pros: Customer service, quality, lifetime service
Cons: More expensive, but you get what you pay for.
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