|
Review content:
Worked with Joe on this one to get a fender replaced. And he was generally very cool. Took the car in, he said he could get the deductible down to almost nothing, I said great. Joe calls and tells me that I'm looking at $85 for my part of my $300 deductible and the car will be ready in a few days on Friday afternoon.
Called Joe to get an update. Joe calls back and leaves me a message that the car will be ready by the afternoon and bring $200. I call back and ask what made the price go to $200? Joe then says, ""what did I quote you before?"" I could tell he was kind of embarrassed. Anyway, we agree $100 will work and he says come see him to get the car.
Go to pick up the car an hour later (about 3PM), Joe's not there, everyone's gone. The detail guy Mario is there manning the counter to collect cash and distribute keys. Between the misquote and the body shop leaving the detail guy to deal with customers, I'm getting a bad feeling. Car looks pretty good, except the shade is a tad off and the gaps could be much better.
I call back the next Monday to speak to Joe about the paint and the gaps. Joe says the car looked good to him, but bring it in. A couple days later I get time to take it in. Joe tells me he's sick and probably leaving for the day, but call back and see if he's around. I call back. The phone lady, Mrs. Sessler, asks me who I am, takes a moment to think, then says Joe's............unavailable. I get it. I leave my name and number, which she'd already taken down before and knows exactly who I am.
So I decide to call back and see if someone else can look over the car for me if Joe's not available. And I get the pleasure of speaking to one Mrs. Sessler. Now let me tell you folks, this lady is a piece of work. Really bitter, sharp old lady.
So she gives me this snooty line ""is this the one where we saved you so much on the deductible?"" What she means by her tone is ""why are you bothering us since we saved you some deductible, just go away."" Now I'm pretty annoyed. I ask her who she is and what her function is at the shop (basically why she's meddling in affairs between me and Joe). She says she's part owner. So I ask her ""does saving part of my deductible for me mean I have to take the car AS-IS from the detail guy and then never say a peep."" So then she gets real chippy. She says I can bring the car back in, but they would CHARGE me for correcting the paint and gaps. Unfortunate thing is, I was under the impression that's what I paid for in the first place. Apparently me bugging her for a properly aligned, correctly colored fender is a problem, so when I continue to argue with her, the last words I get are ""oh my god."" Then dialtone. Is it company policy to hang up on customers that were left no recourse other than to accept the car as is, or pay more money to have them fix the car properly?
So, long story short, I won't be going back, and the money I ""saved"" on the deductible will have to be spent somewhere else to straighten up some things. So what's the point? Why not just take the whole deductible and do a knockout job?
I won't be back and I'll be calling my insurance company to see if I can get a note put on their record. Will also be putting in a compliant with the BBB. Mrs. Sessler, I gotta believe you're riding the coattails of what your husband or father put together, but you're really ruining things with the F-you attitude. I certainly will be going out of my way to make sure nobody I know will ever give you business when they need some car work done. Liked Joe, Mario was reasonable, but you, you're a real winner. All over an hour's labor to adjust a fender.
|