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Businiess name:
Porterhouse Bar & Grill
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Review by:
citysearch c.
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Review content:
Upon our arrival, the hostess informed us that we could seat ourselves and was not very personable. The table we sat at was ditry as were all of the plates and silverware, not to mention the plates and silverware at other tables as we tried to obtain clean utensils to dine. The waitress was not friendly and was slow to bring our drinks. The appetizer we ordered was a lobster and shrimp dip which was supposed to come with our choice of flatbread or chips but automatically came with flavorless bagged tortilla chips. The dip itself was not warm and contained mostly imitation crabmeat and no lobster that I saw. The salads to start the meal were fair but came well after our appetizer. The waitress was not shy about not bringing my dining partner another water and had yet to clear the rather large stack of dishes that rested on our table. There were four waitstatff personnel working and a manager who looked at us with blank stares. The entrees came out ice cold and were a disaster. The lobster scampi was overseasoned and all ingredients contained were very overcooked. My dining partner took one bite and set it aside. My entree was almost like a philly cheesesteak where the meat seemed to be some sort of oversalted processed roast beef that had not been trimmed properly. Needless to say I did not eat but two bites and bit into an ice cold, undercooked french fry and say we had finished. The waitress did not offer any sort of discount and the manager played dumb. We payed our bill in full and left the waitress nothing due to the horrific service. Both of us being in the service industry are good tippers and personnally this is my first time not leaving anything. Upon calling the restaurant and speaking with the so called manager to inform him of our worst dining experience ever he said nothing other than "I sorry." The call was made in attempt to help them solve the problem so other diners wouldn't leave with such a bad taste in their mouth. I would urge any vacationer to steer past this place because there is so much more in the area than this restaurant that is poorly run from the top down.
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