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Review content:
Brides beware, DO NOT USE THIS PLACE!!! I live in Houston, and I was told they carried a specific Maggie Sottero dress in my size so that I could see it on before buying it. So after driving 3-4 hrs to get there, I find out they don't have the dress, but said I could look at their other Lace dresses, which were all in size 8!! I wear a size 16 in wedding dresses so needless to say I couldn't get most of the samples on my body. Finally the sales lady, Kim, disclosed that they have dresses in my size. Every dress she picked was the opposite of what I wanted, but she kept trying to put veils on me and wouldn't listen to me at all.
I ended up choosing a dress that was the TOTAL opposite of my original vision because she had me convinced that my vision looks terrible on my body type. They only looked terrible because they were 10 sizes too small!!!! I spent almost $1000 on my dress, even with the package discount on accessories AND an additional discount on my dress.
The sales lady kept trying to convince me to order a size up so it would qualify to charge me more for a bigger size, when the size I tried on fit perfectly. I finally convinced her I was comfortable with ordering the size I tried on. I thought about purchasing some accessories while I was there, but they were closing. I looked at the price of my veil before taking it off and going to the price counter, (it was $220--which is STILL really high). I told the lady I wanted to get my dress and veil that day. When she told me a price that was way more than I expected, she said, ""oh the veil is $330, WITH THE DISCOUNT"" I was in shock so I looked over the print out of prices. She put the veil in for $330, charged me $10 for the dress bag, AND they had the nerve to charge me $20 to ship the dress to the store from their warehouse! How are they going to charge you more for purchasing one of THEIR dresses that THEY don't keep in the store? How irritating. I didn't purchase the veil that day, thank God. So she said she would call me when it came in, and she did, a few weeks later. So I drove all the way back out to the store to pick up my dress, it fit perfectly.
I decided to pick out the free accessories that my package included because I didn't want to go back to Austin, AGAIN. I picked out the shoes, and a head piece. I got to the counter to finalize the order and the sales lady looked at me and said that I had to pay over $65. I got angry, and she was sure to let me know that the package includes shoes up to $60,( there wasn't a damn pair of shoes in there for less than $60, including the flip flops.), so I owed almost $20 for the rest of the shoes and not only that but they were going to charge me ANOTHER $20 shipping charge AND a $20 charge to dye the shoes!!!! I didn't have them dye the shoes, I will dye the damn things myself. I was incredulous. I didn't know what to say. And the sales lady had the nerve to say, ""oh well, we're putting the shoes and the headpiece in the same box so we're only charging you one shipping charge.""
And I had to fight to have them ship the accessories to my house for the shipping charge that I WAS PAYING. At no time had they ever mentioned I could have my dress shipped to my house to avoid the cost of a second trip, (gas, food,hotel,etc)
At this point I was ready to leave the dress in the store and dispute the charge with my bank to get the money back for the dress. Price gouging galore. This store is NOT one that I would recommend to ANY bride that's hoping for a good experience. I am now searching to locate the dress I originally dreamed of wearing in my size to get a better idea of if I want to keep this one.
Pros: None that I can think of.
Cons: EVERYTHING..Dishonest..sneaky
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