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Businiess name:
Richmond Athletic Club
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Review by:
citysearch c.
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Review content:
I do not recommend this gym. My husband and I hadn't been for a while due to health limitations. We have just now canceled and it has been a huge headache. I sent a certified letter canceling our membership. It was signed for, but they didn't have it in our file. I faxed it; they never received it. Finally had to hand-deliver it. They did not return phone calls. They drafted our bank account, when they were specifically instructed not to. We missed the fun of the new owner taking over, but my experience over the last couple of months leads me to believe that it has been a disaster. They made up new rules, but didn't bother to contact all their clients about them. The owner is hardly ever there and she doesn't return phone calls. There is no managerial staff. So of course you get a different story with every new person you speak with. Just stay away. Go somewhere where you don't have to sign a contract. These people don't care about you at all. [One star rating only because there is no option for no stars.]
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