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Businiess name:
Dick Hannah Volkswagen
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Review by:
citysearch c.
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Review content:
It is with great regret that I am not likely going buy another car from Dick Hannah, and may never buy another Volkswagen. Let me frame my explanation by highlighting the fact that what distinguishes a good dealership from a bad one, and establishes brand reputation, is not how well a car is sold. Sure, sales staff must be welcoming and courteous, perceivably genuine and trustworthy, and impart a feeling on the consumer that he or she has made a good decision. After all, the decision to buy a car is a big one, and the sales staff is the keeper of that process. But ultimately, selling a car is not difficult. If a salesperson meets the basic psychological and financial needs of the shopper, and that person intends on purchasing a vehicle, a sale is imminent. Therefore, dealership and brand reputation aren?t etched in stone the moment the papers are signed, they are developed over time.
As of today my car has 2250 miles on it and I have owned it for approximately 60 days. Because this review only allows for 200 characters (and I need 2000 words), for the sake of efficiency I am simply going to list my issues.
- Alignment problem. Took 4 visits to dealer to get it fixed.
-Leaky tail light dumping water into trunk. Car was at dealer 4 days to fix.
- Rough washing at dealer put scratches in car. Car was in an extra day from tail light issue so that scratches could be buffed out.
-Small dent in the door upon returning to pick up vehicle (another appointment for this Thursday to get that repaired)
-Sales staff basically said that being the owner of a car under warranty, alignment and leaky tail light issues were between me an service department (no consideration for the fact that the car had under 2k miles).
-At NO time has the organization been receptive to the fact that a new car owner should no be having these issues.
This has been a miserable experience for me and I will not be a 'customer for life.' I have made 5 trips to the dealer and been out of a car for 9 of 60 days since purchasing my car. This has been very stressful and time consuming. I am going to sell this car as soon as I can (even if it means at a loss) simply to end my relationship with Dick Hannah and Volkswagen.
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