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Businiess name:
America's Best Contacts & Eyeglasses
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Review by:
citysearch c.
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Review content:
Just left this location. I don't understand the name of this business. They are certainly not the BEST at anything, not service, not selection, not price! This was our second visit following the initial contact and eyeglass exam. My fiance wanted to buy glasses and contacts on this visit. PRICE: Trust, they willl find a way to charge you more than the advertised complete eyeglass special. SELECTION: You may see lots of glasses in their center but upon a closer look, many frames looked too similar or they were identical. They had no contact lenses in stock. SERVICE: Only 1 of 4 staff members we encountered spoke and/or behaved professionally. One optician was texting on his cell while working with a patient. Another was asking my fiance personal questions about his bracelet. Another, 'Molly' is where we had the biggest problem. She attempted to double charge my fiance for an exam he paid for on a prior visit. She also attempted to charge him well over $100 to order contact lenses prior to a fitting. Upon asking her for clarification, she could not clearly explain their complicated process. We later learned it would take up to 2 additional visits to get the contacts. Molly was clearly agitated, rude and walked away with our paperwork left behind. We had to wait around for someone to be free before requesting a manager. We promptly explained our experience and requested the # to the corporate office to file a complaint. Funny, the manager didn't even apologize. He instead agreed with us saying Molly knows the process and should have explained, but he did give us a card with a number to call. In the end, we left with no contacts or glasses.They would not give us the prescription to take elswhere and this was already our second visit! What a major waste of time and a horrible way to take advantage of the uninsured. I would give them ZERO stars but the citysearch rating system won't allow it.
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