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Businiess name:
Mura Japanese Restaurant & Sushi Bar
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Review by:
citysearch c.
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Review content:
My wife and I decided to meet another couple out at Mura after hearing good reviews. Upon our arrival the restaraunt appeared busy but nothing out of the ordinary for a Saturday night. We were able to get a table immediately at the bar area. The waitress took our order, brought back drinks where we then proceeded to order. Then we waited, waited some more, and continued to wait. I inquired what was the hold up and was just told that they were busy. As a fan of good sushi I know that it doesn't take that long for sushi to be prepared esp when they had 4 sushi chefs working behind the counter. I've seen many more people at Sushi Thai or any other place for that matter and never encountered a wait like this. The manager then walked by and I politely asked him if there was a problem and when we might expect a meal as we had been waiting an hour and 45 minutes for our meal. His reply was very short non apologenic just 'we are busy". What I would percieve to be extremely poor customer service from a person in that position. Shortly there after he came over to inform us in extremely rude fashion of what time we placed our order (10 minutes different from what I had told) and that it would be coming. No mention of again sorry for any inconvenience or anything like that or offer to make it better. Regardless of the 10 minute discrepencay it was either 1hr 50 min or 2 hrs wait....you pick . Far from timely if you ask me. Then when we did get our food I was extremely disappointed with it. Two of the rolls were lacking a sauce or topping that should have came on it and just overall taste. As hungry as we all were they could have served us about anything and I probably would have thought it was great. I personally have never wrote a review like this before but after such a terrible experience I thought it my duty to do so that hopefully I could save others from a terrible experience at Mura.
Pros: contemporary looking bar area
Cons: Service, service, service
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