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Businiess name:  Renaissance-St Louis
Review by:  citysearch c.
Review content: 
This place is only 4 star if you are a midwesterner that really has never had 4 and 5 star service. I stayed here for business and had booked a suite. I check in, go to the romm to find a normal room. After having to switch to the correct room, I ordered room service. The wrong meal arrived. I called down for a blanket/comforter for the pull out sofa as it was quite cold outside. After 45 minutes, none had arrived. Called a second time. A man brings a paper thin blanket! When I asked for something bigger, I am told there is none. Called the desk again. This time, I am brought up a large duvet COVER. Nothing in the cover...empty!!! I walk to the lobby. In the lobby I see the same type of duvet cover framed on the wall. At 1 am I am waiting in the lobby to speak with a manager. After having to wait 45 minutes I see a manager. Pros: location Cons: poor service

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