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Businiess name:
Shively Animal Clinic & Hospital
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Review by:
citysearch c.
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Review content:
If I could give this place no stars I would!! We got a new puppy on Sunday and took him and our older dog who is 4 to shively because that is were we took the dog last year for his one year rabbie shot. The wait time was around three hours to begin with, we chose to do a three year rabbie for the older dog this year for time saving reasons. When we got home after spending around 5-10 min outside playing with the new pup and older dog (Tank) we went inside and Tank starts having seizures!! Called Shively and they said to bring him back up there so we do, we also bring the puppy as well to make sure he is ok. When we get there they take Tank back and make me wait for another 5 min. Dr Rachel Cohn (?) than comes in and tries to explain to us that our dog had a seizure because he had gotten "too excited" she checked the puppy and said he had no side effects, and that a seizure is not a side effect of a vaccine!!! Just simply that somehow after 4.5 years our dog who has been in for vaccines and who is a very active and healthy dog just simply got "too excited" this time and had a seizure! We didnt believe her but we had them keep him overnight to run blood work, we went outside and called two different vet offices as we sat in the parking lot for them to tell us right away that it was a reaction to his vaccine!! When Shively called us three hours later they said Tanks blood work all came back fine he is a healthy dog and his levels are normal, we could pick him up the next day. When we go to pick Tank up they never even explain a prevention they never even ACCEPT a fault! And they tell us we have to pay for it even though it is something they clearly did!! When we told them thats fine we'll be calling our lawyers about how they mistreated our dog they call the police!! I tried to ask them for copies of his records and they dont want to give them to me, they say its their policy not to give records, I said that s not ok I need to give them to my lawyer so the girl goes back and asks again and comes back and says I have to wait 5-7 days they will mail them to me. She walks off and I stop her and say arent you going to get my address to which she replies with a laugh!!! I told her it isnt funny she messed my dog up and shes laughing about it!!! She takes down my info and I tell her ill be back for his records and shes still laughing, to which I reply to her "Im glad you thing its funny you mess my dog up and wont accept fault and you will be giving me my records to give to my lawyer!" This is the worst place EVER, their sevice was terrible and they will be hearing about it for a long time, you do NOT treat people or the animals they love in this fashion, to some people their animals are their babies! All we asked for was a ownership for what they did wrong and they could never do that!!!!
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