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Businiess name:
Urban Retreat West
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Review by:
citysearch c.
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Review content:
For the holidays, I was given a generous gift card to go treat myself at this particular spa.
Experience #1: I scheduled a pedicure appointment for myself and 2 other friends. Confirmed the appointment even. What did Urban Retreat do? They "accidentally" gave our time slot to another party and bumped us to a completely DIFFERENT DAY. There was no apology. In fact, in was intimated by the appointment setter (Sherie?) that I had actually made the mistake. We had to go elsewhere
Experience #2: I made a manicure appointment with their nail tech Maitai. What did Urban Retreat do? They "lost" my appointment the day of, but actually double booked her. SO, she was busy with another client. I had to wait 30 minutes for her to finish
Experience #3: I made a brow trim appointment with Edward. What did Urban Retreat do? They checked me in and I waited at the reception area for Edward. 25 minutes later, I asked the front desk where he was and it turned out that Edward was getting his hair colored. Evidently, they failed to let him know that his appointment was waiting for him. I received no apologies. Edward simply came out, with his hair smothered in chemicals, and he conducted my brow appointment in that manner.
Experience #4: I made a hair appointment for that with their stylist, Christof. What did Urban Retreat do? When I arrived for my appointment, they decided to bump me so that Christof could take care of another client who was the "mother of some bride". Again, there was no apology.
I asked the front desk to kindly get me the manager since I figured 4 instances of poor customer service was reason enough to raise a stink. I waited patiently at their reception area for 10 minutes until it became evident that this place was beyond a joke and I would simply be wasting more of my valuable time.
I decided to write a review for anyone who would consider taking their business here. I had an opportunity to read several of the reviews before writing my own and wasn't the least bit surprised to learn that there are MANY clients who were inconvenienced by Urban Retreat in almost the exact same manner as I was. Do you know that I left the salon, after the last incident and after not having had the opportunity to complain to anyone...........and NO ONE bothered to call me and follow up? Incredible.
Needless to say, I still have money left on that gift card and threw it STRAIGHT in the trash!
Save your money. I guarantee that you can find more competence at the local Super Cuts or strip mall nail salon.
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