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Businiess name:
Alaska Macstore
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Review by:
citysearch c.
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Review content:
i have to agree with the review regarding their marginal customer service. They are no where near the quality of the Apple Stores in the lower 48 - but better than nothing. I initially had a good experience when I went in to ask about the iMac. The guy had lots of info and very enthusiastic. When I actually went in to purchase I think they could have cared less. I had to hunt down someone to help me and there were was maybe one other customer in the store. They are just not "with it" as far as helping people and showing customers that they are there to help them. Lots of young staff - have knowledge about using the Mac's but not good at explaining or helping. The classes are somewhat informative but not really instructor lead. Just kids who use the programs and can give you an outline on how it works. They need more staff familiar with PC's to help those of us making the big switch to Macs. I really want the store to succeed so they really need to do some work on hiring more customer service oriented staff with the ability to talk to customers with the customer's needs in mind.
Pros: Only real Mac store in town
Cons: Staff not very motivated or enthusiastic
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