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Businiess name:
Austin Vet Care at Central Park, A Thrive Pet Healthcare Partner
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Review by:
citysearch c.
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Review content:
Long story short: I paid $254 for a vet to tell me that a cat peed itself.
I volunteer to TNR (Trap and release) feral cats. After trapping, I take cats the to Austin Humane Society (AHS), they spay/neuter, vet, test & 'tag' the cat, then I release it back to the colony after it has recovered.
I picked up 15 cats last week (5x more than usual due to the urgency of the conditions of the cats combined with freezing weather).
One of the cats, which was being held for care/recovery by another volunteer was not doing well, so was taken to this vet (which is procedure per the program). The caretaker thought the cat was injured due to being spayed.
The vet's initial exam 'confirmed' what the caretaker thought, that the surgery at AHS, punctured an internal organ. Due to this, they called me to authorize payment SPECIFICALLY for the repair surgery 'required'. I talked to the Dr. and told him I am 40 miles away, but thought that the cat just peed itself under stress. The Dr. countered that no, corrective surgery is required asap.
Fortunately, before surgery they realized the cat only peed itself, but stuck me with the cost of the errant surgery prep of the cat.
My point, is that the initial exam, $46 on the bill is legitimate, the rest of the bill, surgery prep was not required. I understand mistakes will happen, but OWE up to them, especially if you are a professional, they charged me for their mistake and refuse to return my phone calls. DONOT trust your pet?s health to these crooks.
Pros: open 24 hours
Cons: feels like a shady car dealership
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