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Businiess name:
Paloosh
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Review by:
citysearch c.
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Review content:
My experience started out okay. I found some great clothes with the help of extremely friendly, competent and pushy sales people. I spent nearly $1,300 at full retail prices and later that afternoon decided against one item which was $155. I called and was told it could only be returned for store credit. I looked at my visa receipt and, sure enough, that policy was printed at the bottom, but I hadn't seen it posted in the store and it wasn't brought to my attention by the sales staff, who were distracting me with conversation, etc., as I signed. To me that's a slight ethical problem--in a town where most customers are from out of the area, it would make sense to mention that items can only be exchanged, not returned. A much bigger ethical problem follows: the staff member I talked to suggested "YOU MIGHT TRY RETURNING IT TO NORDSTROM BECAUSE I'VE HEARD THEY'LL TAKE ANYTHING." I assumed she was joking and made a joke in return, to the effect of "Sure, but I tried returning old tires there once and they wouldn't accept them." She made it clear she wasn't joking by saying "I KNOW IT'S NOT REALLY ETHICAL BUT YOU MIGHT GIVE IT A TRY."
The next day I stopped by in person and talked directly to the manager of both stores. (Paloosh and GBG are owned by the same person.) She was appalled by the salesperson's suggestion but she not only stuck with the no-returns policy, she was also very condescending, saying things like "Maybe you're used to shopping at large department stores" in her best Snooty McSnootpants tone of voice. I was furious by then but remained polite, saying other boutiques draw attention to exchange-only policies. She didn't so much as say the minimal, "Sorry for the experience, I wish I could help."
While the store's buyers do a great job of selecting merchandise, all the brands they carry are widely available at other stores, so I'd recommend avoiding Paloosh and GBG on principle.
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