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Businiess name:
Six Flags Magic Mountain
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Review by:
citysearch c.
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Review content:
NOT HAPPY AT ALL !!!!
at this time when everyone is trying to enjoy life and deal with the economic state that most are in, it would seem as though Six Flags Magic Mountain would provide the best possible experience possible to all of their customers. my experience
# 1 on their web site they were offering a special that if you purchased your tickets online everyone would recieve them at the kids prices, after attempting to purchase the tickets online numerouse times and the site wouldn't except it I figured since they offered it online and the web site isn't excepting the payment they would honor it at the gate and surely they didn't , the rep at the counter just said so sorry we are a seperate company than the one online, CAN YOU BELIEVE THAT, I THOUGHT THAT WAS A PRICE LESS LOOK AND ANSWER THEY GAVE ME so I had to pay the full price, WHAT HAS HAPPENED TO CUSTOMER SERVICE IN THIS DAY AND AGE.
# 2 they pass that they have this great deal for getting you through the line quicker I.E FAST TRACK there is REGULAR, GOLD or PLATINUM and since I want to get through the lines as quickly as possible so I thought, I purchased the PLATINUM for myself and family. after going through some of the lines I realize that I / we are waiting in line the same amount of time that the regular fast track passes have, so why did I pay $87.50 more for each fast track pass or should I say why not just get the regular fast track pass. I asked a couple of employees that work at the entrance to the rides what is the benefit of getting the PLATINUM OVER THE REGULAR FAST TRACK and their response was NOTHING !!!! the look on their faces were PRICE LESS and it took everything in me to not make a scene. the only ride that seemed like it ran the fast track the way it should be ran was the ninja, meaning when your time came up to ride off you fast track pass you would enter through the exit lane and when the next ride came up the fast track passes would get first shot at any seat. SEEING THAT YOU OFFER TO PAY THIS EXTRA EXTRA FEE FOR THIS PASS, THE PLATINUM PASS SHOULDN'T HAVE TO WAIT IN LINE AT ALL.
#3 the park offers you drinks to buy BUT they do not offer you lids for your drinks I asked why they do not offer lids and they said they are concerned about the wild life in the area BUT I go to PANDA EXPRESS that is in the same park and they offer lides with their drinks , PRICE LESS where has customer gone? we pay all this money for a great time and your treated like their doing you a favor for being there. I don't see things changing and I don't see myself coming back again. #4 LAST BUT NOT LEAST WOW YOU PAY ALL THS MONEY FOR FAST PASS I.E PLATINUM AND THEY STILL CHARGE YOU EXTRA MONEY TO RIDE THE X2 WOW CAN YOU BELIEVE THIS.
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