I have been a customer of Slave To The Needle and have been having a full sleeve worked on by John Fitzgerald. Well a few months ago, my wife and I stopped in an put up a $100 deposit for some more work on it. We set an appointment for a Monday at 5:30 a couple of months down the line where I was to get a few hours of work done on it and discuss the next phase of the work.
It is the day before my appointment and I need to reschedule.I call up the day before to reschedule. A female receptionist answers the phone and I explain that I need to reschedule. She tells because it is now 7PM when I am calling and my appointment if for 5:30 PM I would lose my deposit to reschedule because I did not give 24 hour notice. Really I say, because I just spent several thousand dollars here on a piece that is on going work you are going to take my deposit because I called in 22.5 hours before instead of 24 hours? I tell her, I will be at my appointment at 5:30 and this is pretty screwed up.
Funny I think to myself because I have showed up at my appointment on time and John Fitzgerald has been running behind and once he was still working on some girl when it was my appointment and I was late for things because of it. I can accommodate his shop by being patient but they cannot accommodate me because I called a couple of hours late and it is more important to make that $100 now than to keep me happy and make a several thousand off me later.
So I show up at my appointment at 5:30 and John is still working on someone, I figure he is just finishing up. He walks out from behind the counter and tells me he got a call last night yada yada....So I tell him I am not happy with the customer service here and was surprised that they would snivel over 1.5 hours of time and a hundred dollar deposit after how much money we spend there. He then goes on to raise his voice at me and give me a speech of how I am not respecting their employees because I said they were sniveling about the deposit. Wow. Since when do you yell at a paying customer?
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