Late January 2013, I started to experience a problem with my phone. I got a data error saying that the data port (for charging) was UNABLE TO CHARGE. Since I had a great report with the store owner and a sales girl who used to work at the store last summer, naturally, I called the store where I bought the phone (purchased approximately May 2012, from DBAR Wireless, located at 109 Magnolia Ave, Fullerton CA 92833.) to discuss what I need to do.
The owner of DBar Wireless said that it was common, he knew exactly what the error message was and said for me to come in while it is still under warranty. (Spring/Summer of 2012)
I came in and gave the owner my telephone. He told me it would be three weeks for the repair. After four weeks, I hadn't heard anything from DBar, so I called them to check on my repair. The owner, (Diego Castillo,) told me that the phone wasn't ready yet and said for me to call back in a few weeks, that some of the repairs are taking a little but longer.
I have purchased 4 phones previously thru DBar Wireless (sold by Diego and Ana) and we even talked about having me do some private work for the company training Diego in Accounting, so I had no reason to think there was an issue, or that they were not going to do anything other than what they said they would do.
I called back several times in March and April. I went in a couple times in between, met the second brother/owner, and he took all of my information to investigate and never returned my call, after my several attempts. August 1st, I mailed and dropped off a demand letter asking them to contact me regarding either replacing my telephone that they lost, or refunding me the money for the replacement phone I had to purchase on February 15th, so I was able to continue my service. I still have not heard a response.
On August 31st, I contacted Boost Mobile to file a complaint with Boost re: this authorized dealer. I am also filing with the Better Business Bureau, and creating reviews on Yelp and Citysearch,and here.
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