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I recently flew in to Seattle and met two girlfriends at Ummelina for pedicures. One gal flew in from L.A. and another was getting married the following day. We arranged to meet at Ummelina for...
I recently flew in to Seattle and met two girlfriends at Ummelina for pedicures. One gal flew in from L.A. and another was getting married the following day. We arranged to meet at Ummelina for pedicures. The pedicures were great. I could have done without the people at the reception desk. I have never had to hurry up and wait at a spa before. I explained to the person working in the front that I had not seen these gals in years and would prefer waiting for them. I felt that we were rushed along. I know from working in a spa and also owning my own spa that this was taking time from our service. I explained this and was willing to pay for that time and give up that amount of time for the pedicure. The people were nice during the service and we couldnt have asked for a better pedicure. The gals that provided the pedicures were nice until one of my girlfriends smudged her toenail as we were being rushed out. One of the people up front said that she would try to find someone to fix it and if she was not successful at that, my girlfriend would just have to fix it herself. This was the day before her wedding and her first pedicure. I feel had we not paid and left tips prior to her stubbing her to we would have had better service. One gal did fix her toe but rolled her eyes at my friend and was very rude. I understand that there is schedules and I understand that she had to do 3 minutes of extra work to fix my girlfriends toenail, but, they should count on that happening once in a while. I have since talked to my girlfriends and we agree that the pedicure was great. We felt for the prices the service was horrible and the people greeting at the front desk were rude and snobby. When we left Ummelina we all agreed we could have been treated better at the front desk of a nail chop shop. I am sure that there are other spas in the Seattle area that have great pedicures and offer service to match. I felt embarrased to have taken my girlfriends there when we were treated so horribly. I will not recommend Ummelina to any of my family, friends, or business partners now or in the future.
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