The selection at Pearl is absolutely phenomonal. I love being able to find so much in just one place. The service, though, is extremely lacking. Should you have a question, you will be lucky to find an employee nearby who'll answer it without making you feel ridiculous and below them. I got much more helpful advice from a friendly customer who overheard my question than from the store's employees themselves. It is a bit difficult to find what you are looking for in this place, simply because there are so many floors - I believe 7 or 8 in total, and they aren't well marked. If I couldn't find what I was looking for elsewhere, I'd go to Pearl, knowing I could find it there if I was willing to look for it. But unless I couldn't find it elsewhere, the service here makes it not worth my MetroCard swipe to get there.
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