This company is just terrible all the way around. I was a customer for six years, never had a problem until they applied my payment to a closed account. I have never had a utility shut off on me before until this unprofessional company made a mistake on their end. I made the payment from my bank's bill pay to Gas South. I have been doing this for at least four years. But on this one occasion they apply the payment to a closed account. How is that even possible? I call them after I find out that my gas has been shutoff. They immediately see that I made my payment. I ask them what are they going to do about getting my service restored, they tell me it will take five business days to reconnect my service which should have never been disconnected. Gas is gas, all the companies in GA use AGL pipes. When you choose a natural gas company what you are paying for is the service. Gas South has terrible customer service and shady business practices. I have vowed a blood oath to never give them any of my money ever again and to tell everyone I know about what happened to me and my family. I will never forget the six days in March that me and had to go without heat. Did I mention that I have two young children, this company is just a notch below the devil and Hitler. I gave one star because that is the lowest I can give, they deserve negative ten stars.
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