I was referred to Bell Honda by a friend/co-worker to purchase a Used Vehicle that was on their lot. After I was initially told the price of the vehicle and was provided with an estimated "out the door" price, I walked into the Fleet Finance department and spoke with Mr. Kevin Covington who showed me the vehicle. After viewing the vehicle, once we got to the table to finalize the “out the door” price (and NOT Kevin's fault), Kevin's manager (Lee?) pulled the typical "Oh, we forgot that we added this, and that the price of the vehicle did not include that… blah, blah, blah). Well, needless to say, I was upset that they pulled this typical car sales approach and promptly walked out. A few hours later, I received a call from Lee's manager (Cory? - who if I recall correctly was the Fleet Finance Manager)... Cory and I talked over the phone and after a relatively detailed conversation, he promptly eased my mind that Lee was not intending to mislead me on the price/cost of the vehicle, and that any of the aforementioned price/cost increases of the vehicle would be resolved immediately on the phone... Cory made me a very reasonable "out the door" price over the phone that was close to what I was calculating should have been the "out the door" price from the beginning. I verbally accepted the offer and drove back over to Bell Honda to purchase the vehicle that evening. Although the process was still rather lengthy, I must commend Kevin for his politeness, patience and genuine care that he showed me throughout the process... not only did Kevin stay with me until I signed all of my paperwork, we actually had a pretty insightful conversation while awaiting the finance person (Chris Quintana), who, I might add, was also very polite. Although I unfortunately had to endure a brief (unexpected) moment of what I would call a typical car buying experience (with adding misc. items/expenses to the cost of the vehicle), I must say that the Bell Honda Team pulled together to resolve any issue/misunderstanding that arose, and made it
more