Over the past month with the Holidays and all calling a plumber is the last thing I wanted to do. I have had a house full of people so a busted hot water heater is not my idea of a nice Christmas present. I have to admit that I was very rude when I got Alicia that Saturday. She understood. ( I have apologized) He kind friendly voice helped to eas my aggravation. TIm was the man for the job. He even had a 40gallon gas hot water heater on his van when he arrived. The price was an even better ease of frustration. Tim was here in less than two hours. My water heater was up and heating water in less than 3. I am very pleased.