First American Home Warranty dispatched Five Star to repair our Bosch washer. They were prompt in calling to set up the initial visit. Polite guy shows up, fixes the problem or so we thought. Shortly after leaving, the machine does the same thing. Call them back & told they have to order a part. A week goes by, no call... 10 days go by, no call. No one answers their phone and if they do, Maria is a little abrupted and is hurrying you off the line. Long story short, 3 weeks goes by, part finally is delivered, nice repair guy comes out, installs and leaves. 10 minutes later machine does the same thing. Call office, told that repair guy will come back after his last appointment. That was Friday 8/6!! No calls from them since.
Have read other reviews about the same thing happening to other customer. Would not recommend doing business with 5 star if you plan on using your appliances within a month of them breaking down. IVL Appliance Repair came out yesterday and fixed the problem in 15 minutes AND they've called to check on the status.
more