My husband and I recently traded in our vehicle at Jim Click Mazda. We had done our research on cars and decided what we wanted, which happened to be a Grand Touring model with all the bells and whistles. Having been car shopping quite a bit recently, we know that's pretty hard to come by in this area, especially in a color we like. Luckily, our salesperson was great and they found the car in Utah. They gave us a good deal, we put down a deposit and put in the order on a Saturday evening (unfortunately). We gave them some time and called around lunch Monday to see if they could give us a time frame to expect the car. They could not, and told us they would call later and let us know. They did not. We called the next day, got our salesman (great with customer service) and got a best and hopeful guess of Saturday--plus a promise that the manager would keep us updated because the salesman was going out of town. Friday the research department calls to see how it's going and we tell the truth--we have no idea where our car is and still just want an update--has it been picked up, when will it be delivered? Research lady is shocked and minutes after hanging up the phone with her we are contacted by another salesman, who informs us the car is expected that day, Saturday at the latest and should be ready to go later (we ordered accessories that have to be installed at the dealer). It is now Saturday evening (hour and fifteen from closing time) and we still have not heard anything. Not even that it has been delivered. The fact is their attitude is, "Don't bother us, you don't need to know anything until your car is ready. Oh, and we resent the fact that you didn't just settle and buy a car from our lot." I should stress that I don't think it would be this way if our salesman were around, he always seems to get the answers we're looking for and we don't have to pressure him.
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