they get one star because there is no option for less. They told me I needed a tie rod when I went in for tires. I felt this was suspicious brecause my vehicle had recently been checked out and there had not been any problems with the front end. I got them to give me my vehicle back (which they were pressuring me not to) then i took the vehicle to my mechanic. he checked the tie rod and found the inner adjusting sleeve was loose. he tightened it up and everything has been fine. I can not prove they loosened anything, but the circumstances as well as the VERY high pressure sales tactics made this very suspicious. also..other reviewers mention the "guarantee" promised in the sales pitch which after you have purchased the tires turns out to be a guarantee for half the price of the tires. also..they sold me an oil change for 30 dollars which i did not ask for.
so to sum things up ..i went in for tires, they tried to sell me front end work i did not need (400$ although they wouldnt give a exact quote..i am sure the price increases when the credit card is in their hand)..and they did an oil change without asking, not a big deal but still unprofessional.
like the other reviewer said: "keep both eyes open"..or just take your business to another garage.
more