Gill-Roy's Complete Hardware

they get a 10, no on second thought the lady with pretty brown eyes behind counter makes them an 11 more

Until today Gilroys was my first choice for hardware/ supplies. I ran out to get a thermometer for my daughter's science project. It was 4:02 on the clock in my car when I pulled into the parking lot. An employee looked out and pulled the blind that had been up. I got out and it was then that I saw they closed at 4:00. I was two minutes past closing but there were customers in the store. I knocked on the door but they would not reply. I used to prefer this store because of their helpfulness, and because it had a personal touch. I used to silently wish them well when I drove by because I know they have competition and have seen many small businesses fail when larger chains move in but after today I have changed. I went to the chain down the road, the one with more store hours and I was able to get a thermometer there. At Gilroy's they were in the store along with customers but I did not matter to them. They saw me pull up and closed the blind in my face. I am sorry to say that they do not care too much about customer service. It is sad but true. Oh well it seems to be the way of the nation. more

With the construction of the Home Depot a couple of years ago, I would have thought that this place would have gone bankrupt and shut down, but miraculously, they haven't, and for good reason. The employees here are the most helpful people I've encountered, possibly at any store. While Home Depot has the size and goods, their employees pale in comparison to the ones at Gilroys. The moment you step in the door, they immediately ask you what you need, and help you find it, so you're out the door in no time. While Home Depot maybe good for contractors, regular folks are probably better served at Gilroys. more