Main Line Taxi

SUBSTANDARD SERVICE, ARROGANT ATTITUDE: I have used Main Line Taxi exactly four times. After today there will be no more. First trip, 5 minutes late after a 12 hour advanced reservation. OK, I'll spot that one. Trips 2 and 3, on-time, satisfactory. Trip 4. TRIP 4! Again, 8 hour reservation. Planned 20 minutes to go 3 miles to catch my train. After 2 calls the guy shows up--you guessed it-- 20 minutes late. I heaved my backpack into the back seat and then myself. Any apologies for cooling my heels for 20 minutes followed by costing me a another hour of my life waiting for the next train? ""Hope ya didn't break nuthin in your book bag."" I said nothing other than the destination. Does he go the fastest way to the train station? Nope. The longest and slowest because he doesn't know the area. None of the four drivers did. I had to direct every turn. I didn't bother with this one because there was no longer any rush! My $12-$13 ride turned into $14.70. I paid it because I always pay my bills and I always do what I say I'm going to do. And what am I going to do next? Ditch Main Line Taxi! more

I give Main Line Taxi an ""A"" as in ABSOLUTELY AWFUL! I have never had such a negative experience with a taxi service as I had this weekend with Main Line. I had booked a trip to New York via Amtrak on a super-saver fare. I had been looking forward to seeing friends I hadn't seen for over a year. My train was due to depart Paoli at 6:55 P.M. on Friday, May 24th. I phoned Main Line Taxi to make the reservation for a ride to the train station from Malvern. I made the reservation on Tuesday, May 21st. Because of expected traffic, I booked the taxi for 6:15 PM even though it is about 10-12 minutes to the train station without traffic. On Friday at 6 pm, I called Main Line to confirm my pick up. I was told the taxi would be there at 6:15. At 6:25 pm, I called asking where the taxi was and I was told there would be a car there within minutes. I had until 6:45 P.M. to have a chance to make the train. At 6:35 PM, I called and was told ""we're looking for someone in the area"". I asked how long it would be and was told ""at least 20 minutes"". I asked the agent to do the math and she would see that a pickup at 6:55 PM wasn't going to make a 6:55 PM train in Paoli. I called back at 7:00 P.M. and asked who I needed to speak with at Main Line about getting my money back on the Amtrak fare. I was told ""your problem is with Amtrak"". I told her ""NO, MY PROBLEM IS WITH MAIN LINE"". She told me the manager would be in on Sunday after 10:30 A.M. I intend to keep after Main Line until they refund my train fare even if it means going to small claims court. The representatives didn't even have the courtesy of apologizing. I missed spending a weekend in New York that I had been looking forward to for weeks. I will NEVER use Main Line Taxi EVER. more

Unethical.\r \r What started at a positve experience with a driver (named Jonathan) arriving to my house at the exact time requested, a seamless drop-off at my requested destination turned turned into a frustrating experience. Upon arrival to destination, I gave my credit card to the drive to cover the $60+ fare, and he wrote down the credit card # on his clipboard. I game him a $10 cash tip in the meantime. I was also looking for pickup later in the day, so told him I would be looking for a ride later for a return trip home. No problem, and he supplied his cell # to text him later.\r \r Later in the day, I proceed with a text and he texts back to say he is not in the area and no other drivers are available within 20-30 mins. No problem, I pursued another taxi company and requested a pickup. Not too much later, my Main Line taxi driver calls to let me know he can come to pick me up, but he was a little way away. No problem, I'll wait for him. After an hour, no cab and I ended up taking my ""backup"" from another cab company. Lo and behold a phone call from Main Line saying my taxi had arrived. At this point, I had already taken my ""backup"" cab the 45 min commute home and was reting comfortable. Over and done with, right? Nope.\r \r I check my credit card statement a few days later to see 2 pending transactions from Main Line taxi. One was for the original cab ride ($60) and another charge had appeared for $81. Turns out the driver went ahead and charged me a fare for his failed pickup after having been over an hour late. Needless to say I have since disputed the fraudulent charges with my bank and will do everything in my power to make people aware of the difficulty I encountered. Take into consideration that this could be a case of one renegade driver, but it does reflect negatively on Main Line Taxi as a whole. I'll be relaying the same to the Better Business Bureau. more

This company is a major failure and complete disaster. On a freezing cold night, I called them to arrange for a taxi to pick me up at the train station to take me home. The receptionist (Geri) told me that the taxi would meet me there at the designated time. I provided my cell phone number. When I arrived at the train station, no taxi was in sight. I called Main Line Taxi to ask where it was; Geri told me that none were available. They thus left me totally stranded on a freezing night, without shelter. It is bad enough that they failed to send a taxi as promised; it is worse that they never contacted me before the designated time, so as to allow me to make alternate arrangements. STAY AWAY. There are other taxi services on the Main Line more

This is quite possibly THE WORST cab company that I have ever used. I called for a cab because I missed my train to 30th street for Amtrak. Otherwise, I would never call for a cab. Beware of cab no. 27. The driver does not take the quickest and most direct route to the destination even though I told him that I only have 50 minutes to catch my train. I think the driver assumed that, since I am a student on the mainline, that my pockets are just lined with cash. What should have cost $20-$35 cost me $135 AND I nearly missed my train. 2 minutes is cutting it too close. If i had missed my train, the next available one would come a week later. I'm sorry, but how would you feel if I refused to pay you next time if you pulled another stunt like that? No one needs a panic attack at the end of finals week...no one... more

STAY AWAY!!! COMPLETE RIPOFFS!! Company employees including management are convicted felons/sex offenders. Drivers purposely take long circuitous routes and still overcharge you. The dispatchers especially pat naig are opiate addicted former drivers who got pulled of the road (dui's, drug sales to villanova university students,vehicular manslaughter and MANY other scary things) Getting in their cab is a waste of time, money and even the phone ops like gerri livergood are illegally selling jobs to drivers so the phone ops and dispatchers can support their drug habits. STAY AWAY more

Well.. where do i begin.. they suck. I asked for a cab since 9 pm and THEY NEVER ARRIVED!!!!!! Literally, they never came. We called at least 5 times, and they kept putting us on hold. Apparently the taxi went missing because even the operator didn't know where it was. Moral of the story, do not rely on these people. This is not the first time this happens. They are usually late. more

The people are nice but not the best at driving. I see these guys everywhere around town cutting people off. They caused an accident and the owner did nothing to help. When i did use these cabs very nice drivers but got lost and i missed my appt, still had to pay, sadly. I will not use them anymore. more

The people are nice but not the best at driving. I see these guys everywhere around town cutting people off. They caused an accident and the owner did nothing to help. When i did use these cabs very nice drivers but got lost and i missed my appt, still had to pay, sadly. I will not use them anymore. more

The people are nice but not the best at driving. I see these guys everywhere around town cutting people off and taking parking spots from pregnant ladies. I had a friend who was hurt in a car accident by these guys and the owner didn't even care to offer help (the accident was clearly the fault of the taxi company). When i did use these cabs very nice drivers but got lost and i missed my appt, still had to pay, sadly. Well never again. more

as a person who spends $100s of dollars every week on cabs/town cars. I can practically say I spend more time in their vehicle then anyone else. so as far as service, it's excellent, on time, cars are clean, drivers are professional and friendly, no wonder it's such a big company....great service, keep up the good work. :)....John M. Pros: excellent company more

I am not even going to go into the details. I will just say that they are terrible. We even live IN the town they are based out of and they dont show up. We have had 5-6 "run-in's" with them when they didnt show up (gluttons for punishment I guess). Everytime you call, you are treated like a second class citizen by their dispatchers and to top it off, this time we were even hung up on twice! I will NEVER use them again. If I could give them zero stars out of five, I would. Pros: None Cons: Rude, arrogant, not reliable, liars, non-responsive more

I am not even going to go into the details. I will just say that they are terrible. We even live IN the town they are based out of and they dont show up. We have had 5-6 ""run-in's"" with them when they didnt show up (gluttons for punishment I guess). Everytime you call, you are treated like a second class citizen by their dispatchers and to top it off, this time we were even hung up on twice! I will NEVER use them again. If I could give them zero stars out of five, I would. Cons: Rude, arrogant, not reliable, liars, non-responsive more