West Orange 5

My friend and his 8 year old son were treated very poorly by the assistant manager who claimed to be the owner when he asked her to speak with her boss. His son was too afraid to finish watching a film so he asked for a refund which he was told he would get by another employee. The assistant manager refused him the refund and told him they could watch another movie that had about 20 mins left. When he asked for passes to return since it was closing time they called the police on him and his 8 year old and had the officer tell him and his child "NEVER to return again." Very poor customer service against someone who has brought business to this establishment. Last year him and his wife organized a group from my son's class to go watch a movie there with everyone. I still have the email they sent out raving how family friendly this place was... Save your money. Go watch a movie elsewhere. I know my family and I will never return again either. more

The movie theater is mapped out like a movie theater in a small town. Which I likeI would say that the overall atmosphere was detailed by young adults. The cost is inexpensive and you can actually order dinner.. Not just the usual Popcorn and pop. The menu is extensive and includes, Pizza, chicken teriyaki, nachos,fries and such and to top it off a cold beverage even a beer or wine cooler. I prefer the small town atmosphere and encourage you to check it out. The service at the counter is great and they really care how you feel. Had a problem with some talking in the movie on a saturday afternoon. fromn what I gathered at you me and dupree was that the couple behind me was actually breaking up with eachother. It was so distracting. I got up and asked someone to help. They came right in and let the couple know it wasn't tolerated. They were professional and I was able to enjoy the rest of the movie. When I left they thanked me!! more